There is one huge frustration for patrol units that we have not touched on and it has nothing to do with police administration or criminals. It has to do with those who place calls to 911 or the police directly.
If you are going to place a call to the police, have the decency to leave your name and number. If the operator doesn’t ask for it, insist that they take it down. Even just a first name helps narrow the field when police are searching for a location or an incident. It doesn’t mean they are going to come find you in particular, although in many cases it would further their investigation if they could.
When you initially call give as much information on the situation as possible: exact location, what is happening (fight, robbery in progress, suspicious person and what they’re doing, drug sale ongoing and how), race, sex and age of anyone involved, how many are involved, whether weapons have been seen, clothing description even if it’s only color blurs, distinctive clothing (hats, logos, etc), colors of vehicles and makes and models if you can tell or size of vehicle (SUV, small, 4-door sedan, etc), license plates or partial license plates if available, landmarks and surroundings (next to the abandoned grocery, across from the school, behind the iron fence, etc), direction those involved fled (toward Japonica, ran across Robert E Lee toward the lake, etc), whether they fled on foot or in a vehicle.
If you are afraid of retaliation because of being seen talking to police, ask the operator to place in the comments that you will only speak by phone and give a valid, working phone number. They will honor that but it at least gives them a way to gather more information or verify information.
If, due to high priority call volume, it is taking an inordinate amount of time for police to respond and you have to leave the location you gave to the operator, please call back and inform them of that. Tell them when you will return or tell them you will call back at a later time for service. Don’t place other citizens in a hazardous position because a patrol unit is tied up responding to your location when you won’t even be there any longer.
If you are in a life or death emergency and dial 911, try to keep the phone close to you and leave the line open. Operators do indicate in the comments that are given to patrol units what they hear in the background on open-line 911 calls: struggle heard in the background; person calling for help; person heard threatening someone else. It helps the police prioritize the call. The patrol units know there are 911 calls, and then there are 911 calls. Some are the result of misdials, children playing on the phone or pranks. But others are the result of someone who had just enough time to hit the digits and throw the phone down. If your phone has a speakerphone feature, hit 911 then that feature. It helps the responding units know what they are walking into.
If you have called the police because of a situation that is dangerous or frightening and can stay on the phone, ask the operator to stay on the line with you until units respond. Keep talking with the operator, giving updates to the situation if possible. Those updates are relayed to units as they respond. Again, it tells the police what they are responding to and how to respond so that there is a better chance for a good outcome.
If you are calling from a cell phone, even if you only have moments, give as exact a location as you can. Cell phones do NOT triangulate to provide police your position. They are not linked in the 911 system to any location. Start the call with your location in case you lose coverage or the system drops the call: 2100 block of Canal Street heading toward the cemeteries, I’ve had my purse snatched.
Once you have called the police, watch for them to arrive. When the units drive slowly through the area, step out and flag them down, or if you’re still on the phone with the operator and afraid to step into the open, say you see the units and give further instructions on how to find you or describe specifically what they should be looking for.
Police response is only as good as the information they have to work with. If you listen to the scanners, you hear their frustration when a call is dispatched that is obviously a dangerous or hazardous situation for someone and dispatch adds “No complainant, no callback”. They know that they only have one, very quick shot at giving a good response.
Police units respond daily to calls of suspicious persons, possible crimes in progress, gunfire, cars driving erratically or dangerously and can do nothing more than drive through the area because they don’t have enough information to truly search or investigate, and no way to get further information.
If you want good police service, give them good information. Don’t place them at an immediate disadvantage by giving them limited information. You are their eyes and ears until they reach a scene, and you can be the difference between a good outcome and a bad one.